If you’ve ever found yourself stranded on the side of the highway with a flat tire or a blown engine, you don’t need to be told how stressful it can be. Along with all of the thoughts about how much it’s going to cost to get your car fixed, you also have to think about how you’re going to get your vehicle to the repair shop in the first place; this is where the services of a towing company can really come in handy.
The more you look into it, the more you’ll discover that not every towing company is on the same level; in fact, if you choose the wrong towing company to transport your vehicle, you could risk further damage, and add way more inconvenience to an already cumbersome situation. For this reason, it’s a good idea to do your due diligence in order to find a towing company that is up to snuff. Below are 5 tips to help you choose a good towing company.
1. First and foremost, find out if the towing company services the area where you are (or will be) traveling. It’s a huge waste of time to discuss rates and scheduling with a towing business over the phone, only to find out later that they don’t even service your particular area.
2. Find out more about the type of equipment the company uses to perform their service. Keep in mind that nowadays, many of the newer cars on the road require specific towing equipment in order to be towed in a “factory approved” manner. Ask to make sure that the towing company has the proper equipment to tow the specific make and model of your vehicle. In addition, find out more about whether or not their equipment is up-to-date and in good working condition. The last thing you would want is for the tow truck guy to roll up in a ramshackle truck with a few heavy old chains and a beat-up winch. Make sure that the towing company you choose works with professional, modern equipment that is specifically designed to tow vehicles. This will not only help prevent your vehicle from sustaining any further damage, but it can also help you have more peace of mind as well.
3. Check to see what type of payment options the towing company offers. There’s no way to predict the exact time that you might need a tow truck, and you might not be carrying cash at that moment. If the towing company you’re working with only accepts cash and you don’t have any on hand, you’re pretty much up the creek with no paddle. Look for a towing company that offers an array of payment options, including credit cards and/or checks.
4. The towing company you choose should offer quality customer service. Unfortunately, many businesses that offer services that cater to people in emergency situations (e.g., car trouble, plumbing problems, locked out of the house, etc.) tend to think that they can treat their customers any way they want, because the “power” to relieve that customer’s situation is in their hands. This can show up in a number of different ways, including taking forever to respond to a service call, or being rude to a customer over the phone. Make sure that the towing company you’re considering exhibits professional, prompt and courteous service, and treats their customers with respect.
5. Do a quick Google search to find out if there are any positive customer reviews for the towing company in question. Make sure to take the time and judge the company’s rating in proportion to how many overall reviews there are; this can help you get a more balanced and accurate perspective of the performance of the towing company. For example, if there are only two reviews of the company–one positive and one negative–their overall rating might not really reflect the quality of their service. Check around with friends, co-workers and family as well to find out if there are any people you know who have had first-hand experience with the prospective towing company.
As you can see, there are quite a few things to consider when choosing a good towing company. Perhaps the most important thing to remember is that you want to do this research well before you need their services! If you take the time to do this in advance, it can save you a lot of time, money and headaches down the road.